Returns & Refunds

 

Last Updated: May 31, 2023

At The Children Warehouses, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return and refund policy, subject to the following terms and conditions.

1. Returns Eligibility

a. You may initiate a return within 14 days from the date you received your order.

b. To be eligible for a return, the item must be in its original condition, including all original tags, packaging, and accessories.

c. Items that are not eligible for return include:

i. Items that have been worn, washed, or damaged. ii. Personalized or customized items. iii. Items marked as "final sale" on our website.

2. Return Process

a. To initiate a return, please contact our customer support team at refunds@thechildrenwarehouse.com to request a Return Authorization (RA) number.

b. Clearly mark the RA number on the outside of the package when returning the item.

c. Pack the item securely in its original packaging, including all accessories and tags.

d. Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect due to our error.

3. Refund Process

a. Once we receive and inspect the returned item, we will process your refund within [number] business days.

b. Refunds will be issued to the original payment method used for the purchase.

c. Shipping costs (if applicable) are non-refundable.

4. Defective or Incorrect Items

a. If you receive a defective or incorrect item, please contact our customer support team within 14 days of receiving your order. We will provide instructions for returning the item and will cover the return shipping costs.

b. Upon receiving the defective or incorrect item, we will either send you a replacement or issue a full refund, including return shipping costs.

5. Damaged in Transit

a. If your order arrives damaged, please contact our customer support team within 48 hours of receiving the package. We may require photo documentation of the damaged item and packaging.

b. We will provide instructions for returning the damaged item and will send you a replacement or issue a refund, including return shipping costs.

6. Cancellation of Orders

a. You may cancel your order within 24 hours of placing it, provided it has not been shipped. Please contact our customer support team to request a cancellation.

7. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at returns@thechildrenwarehouse.com.

By making a purchase from The Children Warehouses, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Return and Refund Policy.

Thank you for choosing The Children Warehouses, and we look forward to providing you with a seamless shopping experience.